Customer Agreement with Agent
I hereby confirm that:
1. I authorise Red Oak Personal Financial Ltd (hereafter, ‘Red Oak‘) to act as my exclusive agent with the Revenue Commissioners for the current tax year, the four preceding tax years, and on an ongoing basis until such time as a request for termination of service is received by email or post.
2. I commit to fully disclosing to Red Oak all information regarding my income, taxes, assets, and personal circumstances that may impact my tax assessment. I acknowledge responsibility for any discrepancies in the information I provide and commit to reviewing each finalised tax statement produced by Revenue for inaccuracies and omissions.
3. I understand that these terms and conditions relate to Red Oak’s commission-based returns service. We reserve the right to withdraw our offer to complete your tax return on a commission basis or may propose providing the service on a fixed fee basis, for instance, where there are outstanding returns, returns have already been made for a tax year, or where you have additional incomes or complicating circumstances.
4. I understand that Red Oak’s tax returns service is suitable for natural persons who are residents, ordinarily residents and domiciled in the Republic of Ireland. If you are not resident, ordinarily resident, and domiciled in Ireland or are unsure of your residency and domicile status, you need to disclose this before commencement of service.
5. I understand that while Red Oak will attempt to achieve my maximum allowable tax refund, the Revenue Commissioners have the final say on the refund amount due. I understand that Revenue may request receipts and documents to support items claimed after a refund claim is made or completed.
6. From 01.01.2025, tax refunds will be paid directly to the client by Revenue and not to any Tax Agents, including Revenue. This may be by cheque or bank transfer based on the last instruction of the client.
7. Unless otherwise agreed, Commission of 12% + VAT (€14.76) of the refunds received subject to a minimum fee of €8.13 + VAT (€10.00) are chargeable for each tax year a refund is due.
8. Where the Customer comprises two natural persons arising from the fact that they are jointly assessed for tax by the Taxing Authority:
8.1. I understand that the Customer comprises each of them, and each of them shall be jointly and severally liable for the obligations of the Customer under these Terms.
8.2. I understand that where the Customer is a natural person, the Customer includes their personal representative or successor at law.
8.2.1. Where the Customer comprises two natural persons who are jointly assessed by the Taxing Authority, each of you agrees that Red Oak may exercise our rights under these Terms in respect of each of you, and you agree that we may pay any refund to you jointly.
9. I understand that Red Oak reserves the right to charge an annual fee of €50 for the maintenance of refunds received on my behalf and maintained in their client account. The charge will commence a year after receiving a refund and remaining unpaid. Afterwards, three (3) emails and two (2) phone communication attempts will be made to the email address and phone number I provided requesting payment details.
10. Where I receive the refund directly from Revenue and I have not paid the agreed fee, I agree to pay Red Oak’s fee no later than 5 days following the Revenue Commissioners’ payment of the refund. Payment of the Red Oak may be by electronic fund transfer (EFT) or bank draft. At the expiration of that period, any outstanding amount on the account will be subject to interest by virtue of the Statutory Interest on Late Payments (Commercial Transactions) Regulations 2002.
11. I agree that Red Oak may:
(a) disclose my confidential information to such of their respective employees, officers, representatives, subcontractors, or advisers who need to know such information for the purposes of carrying out their respective obligations under the Contract;
(b) disclose my confidential information to the Taxing Authority. If I, the Customer, comprise two natural persons, this right of disclosure shall apply to confidential information in relation to each of us; and
(c) communicate our confidential information to third parties without our consent where Red Oak is required to do so by any governmental, banking, taxation, supervisory, or other similar body, or by the rules of any stock exchange; or if information is requested to be disclosed in connection with and for the purposes of any administrative or other investigations.
Our Commitment to You
We take great pride in our personal service and will treat your refund application and personal information with due diligence and care.
Specifically:
We will email and text the same day to let you know your application form has arrived and to confirm the next steps. We will begin registration as your Tax Agent immediately. It takes 3-5 working days for Revenue to register us as your Tax Agent.
Once the Revenue Commissioners have processed your tax return and issued the result as a Statement of Liability, we will review it for accuracy within three (3) working days.
We will retain and protect your personal information as per the relevant data protection legislation.
This update: January 2026